|
Which players do I need to install in order to watch CaseNEX video?
You will need to install both Real Player AND QuickTime since the CaseNEX
site has video in both formats. Click on the links below for a free download
of each. Even though you may already have installed these, reinstalling the
most up to date versions will help your video run better.
Install RealPlayer »
Install QuickTime »
What if I need more help downloading the video players?
Once you login to the CaseNEX site, you can access our Tutorials menu. (see screenshot below)
My computer has RealPlayer installed yet doesn't seem to be working properly.
Re-install RealPlayer by downloading the latest version from www.real.com.
For more information on troubleshooting, please visit the customer support section of the RealPlayer site.
My computer has QuickTime installed yet doesn't seem to be working properly.
Re-install QuickTime by downloading the latest version from www.apple.com.
For more information on troubleshooting, please refer to the support page on the QuickTime site.
How do I figure out my type of connection? Am I using a dial-up or broadband connection?
If you are using a computer at a school or other organization, ask your system administrator.
If you are working from your own computer at home and connect to the internet through a telephone
line, you are using a dial-up connection and should select dial-up versions of the videos. Please
note that some of our video is not currently offered with a dial-up option. We are working to
complete this as soon as possible.
Which player (QuickTime or RealPlayer) is better suited for dial-up connections?
RealPlayer will show your video faster since the video streams to your computer while it plays.
QuickTime waits until the entire video has downloaded to your computer before it begins playing,
so this options takes a minute or two longer.
Which player (QuickTime or RealPlayer) is better suited for broadband connections?
Both QuickTime and RealPlayer work well with broadband connections.
Why are the dial-up videos so small?
In order for the video to download quickly and stream clearly we have created smaller
versions of the videos especially for those using dial-up connections.
Can I resize the video?
Depending upon how your video opens and only in RealPlayer. (NOTE TO USER: In all cases, we do
not recommend resizing the video image since this will distort the video.)
If the video opens directly in the RealPlayer interface, simply click and drag either corner as shown by the red arrows in the image below:
If the video opens in a popup window as shown below, click on the RealPlayer icon on the far right of the control bar to select either
"Play in RealPlayer" or "Play in Theater Mode":
OR mouseover the video until you see two icons in the top left corner and click on either icon depending on your needs:
NOTE TO USER: In all cases, we do not recommend resizing the video image since this will distort the video.
Why does the video distort, get blurry, or become pixilated when I enlarge it?
We have prepared our videos to balance providing the quickest download time and crispest
image possible. If you enlarge the video, you will compromise the image clarity.
When I click a video link absolutely nothing seems to happen.
For your convenience CaseNEX case videos are loaded in a seperate window from the case page.
If you use internet security software or use Windows XP with Internet Explorer it may interpret the video window as a "Pop-Up" advertisement.
To disable "Pop-Up" blocking in Internet Explorer for Windows XP click on "tools" in your browser window and select "Internet Options" from the drop down menu. At the top of the new window click on the "Security" tab. Under "Security" click the "Custom Level..." button. In the new window scroll down untill you find "Use Pop-Up Blocker" and make sure that this option is Disabled.
If you use Norton, or ZoneAlarm Internet Security follow the steps diagramed below to disable the "Pop-Up" blocker option in these programs.
If you continue to have trouble viewing the videos, please contact us at 886.817.0726 or email us at info@casenex.com
When I attempt to watch the video I get a message that says "requested file not found, file may be outdated."
This is usually an issue of outdated cache or cookies. Follow the directions below to clear both.
Internet Explorer
- Select Tools
- Select Internet Options
- Select Temporary Internet Files
- Select Delete
Cookies
- Selete Delete Files
Firefox
- Select Tools
- Select Options
- Select Privacy
- Select Clear for Cookies and
Cache
Netscape
Delete Cookies
- Select Tools
- Select Cookie Manager
- Select Manage Stored Cookies
- Select Click Remove
All Cookies
Clear Cache
- Select Edit
- Select Preferences
- Select Advanced
- Select Cache
- Select Clear Cache
| 
