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Frequently Asked Questions

» General
» Registration Process
» Course Specifics
» Tech Questions
» Applying for Graduate Credit (Non-Degree Seeking)
» Video FAQs Page
» Transcipt Requests


If I need help, will there be someone available to speak with me?
We are committed to making your CaseNEX experience a positive one. For general questions email or call 866.817.0726. For technology questions email

Is there a refund policy?
Yes, please see our refund policy page.

Can I earn a Master's degree through CaseNEX?
CaseNEX is working to establish new Master's Degree Programs with our partner universities. If you are interested in programs in administration, supervision, curriculum and instruction, elementary education, please contact us at

How do I know if your classes will be accepted for endorsement in my state?
Our courses were developed to meet the requirements of many states. Please, however, check with your district and or state licensing office on specific requirements. Most states require that courses be taken for graduate credit so that you receive an 'official' transcript. It is important to determine if a course meets state requirements before registering.

Do I have to buy a textbook for the course?
A few select courses require a text (which will be indicated at the time of enrollment). Most courses, however, include all materials online. These materials are included in the price of tuition.

What type of person should take a CaseNEX course?
Successful CaseNEX learners:

  • Have access to a computer and internet connection;
  • Appreciate the flexibility of being able to work anytime/anywhere;
  • Recognize that quality learning can occur outside of a traditional classroom;
  • Like to engage with their professional peers and enjoy adding to the learning process by sharing knowledge and experience with others;
  • Are self-motivated;
  • Are comfortable communicating in writing;
  • Enjoy tackling real-life complex problems and applying theory to their classrooms;
  • Have basic computer skills or are willing to learn.

Will my graduate course transfer into my current or a future graduate degree program?
It is important to talk with your university advisor to see if your CaseNEX course will transfer into a graduate degree program. Most universities only allow six graduate credits (two courses) to transfer. In addition, the credits must fulfill a program requirement to count towards a degree.

How can I pay for my course?
You may pay by credit card, check, or district purchase order (PO). If you are using a PO, you will need to email us the name and address of the person within your district to bill. We will send an invoice to his/her attention. All courses must be paid in full by the end of the introductory session. Please click on the following link to review our refund and returned check policies.

What is the CaseNEX privacy policy?
CaseNEX, LLC is committed to protecting your privacy when you visit our site. CaseNEX, LLC does not sell or trade its website's visitors' personal information, such as names, addresses and mailing lists. CaseNEX, LLC will not share or divulge your credit card information, address, telephone number, e-mail address, or any other personal information collected at its website to advertisers, sponsors or any other third parties without your informed, written consent.

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Registration Process:

How do I register?
Please click here to see the list of current course offerings and to sign up for a course.

What's the difference between PDU and graduate credit?
PDU, or 'professional development unit' credit, may count toward teacher recertification. Each state calculates professional development credits differently, and PDU is a Virginia term, synonymous to "continuing education credit " or "continuing education unit ." A standard collaborative CaseNEX course is worth 45 contact hours. In Virginia, 45 contact hours are worth 90 PDUs. A certificate of completion is awarded once PDU course requirements are met. Most CaseNEX courses can also be taken for three university graduate credits. Once graduate credit requirements are met, an official university transcript is granted by a CaseNEX university partner.

How and when do I receive my final grade?
Final grades will be posted in either your final journal or via casemail. If you take a class for graduate credit, please follow the directions on the Transcript Request Information page to obtain a transcript.

What is a PIN? When will I get it?
A PIN is an access code that you use to get into the course for which you signed up. PINs are sent out shortly before the class start date.

I have my PIN, now what do I do?
To enroll and create your username and password, go to the CaseNEX website and click on the "REGISTER" tab at the top of the page. On the left side of the REGISTER page, click on the option to "Create Login".

Once you're at the "Create Login" page, copy your PIN into the first field on the page. Then fill in the rest of the information (no bio necessary). Please note that the username and password are case sensitive!! Please also note that if you are a returning student, you cannot use the same username.

If I am a returning CaseNEX student, can I use the same username?
Our current system requires that you have a unique username for each course you take. The password, however, can be the same.

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Course Specifics:

What is a collaborative course? CaseNEX offers collaborative cohort courses that are 8 weeks, plus a half week introductory session. All materials and assignments are completed online. Group interaction occurs in a class discussion. Receive weekly feedback from a qualified instructor. These courses may be taken for either professional development or graduate credit.

What's the online environment like?
Description of most frequently used site tools include:

  1. Student journals - this is an area where students can privately reflect on journal prompts (viewable only by the student and instructor). Can be found by going to 'Journals' on the green menu bar, you will see the course name, and when you click on that you will see your journal.
  2. Class discussion - if you go to 'Discuss' also on the green menu bar, you can get into the discussion. Each week, the instructor posts a prompt that the students work from.
  3. Case mail - from the menu bar, is an internal email system in which students and the instructor can send correspondence
  4. Virtual Library - Go to 'Class Material' on the blue menu bar, then Virtual Library. This houses all of our online readings, journals and newspapers. The syllabus most often points students to the 'Readings' link where readings are organized by case.
  5. Workbook - Found under 'Talking to each other' on the blue menu bar, the workbook allows students to design lesson plans and respond to workbook assignments, get instructor feedback and then modify their work.

How does an online course work?
Each class has a syllabus that outlines the student's weekly requirements. Each week the student must:

  1. Read the case assigned - found on the main page
  2. Read any assigned readings - found by looking under that week's case name in the virtual library. Follow this path from the blue menu bar: Class Material » Virtual Library » Readings
  3. Respond to the assigned journal prompt - go to Journal from the green menu bar
  4. Join in the weekly discussion at least 3 times. Go to Discuss from the green menu bar and find the appropriate week's discussion
  5. Complete any other assignments as noted in the syllabus
  6. Occasionally check your Case Mail from the green menu bar

How long does a course take?
A standard course runs 8 weeks and one half weeks.

Do I have to complete the entire course at one time?
Yes, courses are collaborative and there is interaction with both your peers and instructor. All members must keep up with the requirements as outlined in the syllabus. Special arrangements can be made for extenuating circumstances.

When do classes meet?
There is no specific time when you must be online for the class. Each week there are requirements, as outlined in the syllabus, that you must meet, but you can do so at your own convenience.

Will I be able to talk about what I learn with others?
Of course! All of our courses are collaborative. Online discussion with classmates is a major part of each course. In addition, instructor interaction and feedback is constant through Case mail, journals and workbooks.

How do I reach my instructor?
Reach your instructor by going to Case mail on the green menu bar. Create a new message and select the instructor's name from the list of email addresses. If you do not hear back from your instructor, please email and we will put you in touch.

I am getting an error message when I open my journal.
Did you register twice with the course access pin number? If so, you need to use the first login you created to access your course. If you cannot remember this login, please email

Is there a student manual to provide additional information about the online tools?
Yes, a detailed student manual can be found at the following link--student manual.

I am having problems opening my syllabus or an ancillary link. What can I do?
If the link does not automatically open when you click on it, your browser may require you to hold down the Control key while you click your mouse. If you continue to experience trouble, please email

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Tech Questions:

What computer skills will I need?
CaseNEX courses are designed to be technology friendly. Students should have a basic understanding of computers. In addition, you will need to be able to use a keyboard and a mouse, cut and paste text, navigate the internet, and potentially download software. Experience with email is also helpful. CaseNEX is available to help any teacher with any skills questions.

What kind of computer hardware and software do I need?
All you need to complete a CaseNEX course is a computer and internet connection. Our courses run on both MAC and PCs and work on all browsers. Any software needed will be available to download.

Who can I call for help?
For technology questions email or call 866-817-0726.

What do I do if I forgot my password?
Click "forgot password" underneath the green login circle on the home page.

I am getting an error message when I open my journal.
Did you register twice with the course access pin number? If so, you need to use the first login you created to access your course. If you cannot remember this login, please email

How do I enable JavaScript in my browser?
In order to view some of our content, you will need to have JavaScript enabled in your browser. This is usually enabled by default. If you are having trouble accessing the site, follow the instructions for how to enable JavaScript in your web browser here.

Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings. It is a good idea to double-check that JavaScript is still enabled if you notice problems displaying our content.

If you are still experiencing problems viewing the our content after ensuring that JavaScript is enabled in your browser, please check if you have any personal firewall or security software installed.

Click here for questions regarding our videos.

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Applying for Graduate Credit (Non-Degree Seeking):

Where do I find forms to apply for Graduate Credit?
Please see our Graduate Application page.

** Students who are enrolling through the Baltimore County Public Schools registration page must use the application provided by Langston University.


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